How long are requests and accounts valid for?
Any requests that have a voucher issued are valid for 12 months from the time of issue, after that they are out of date or lapsed, and will no longer be honoured
Any accounts that have not been used for a period of 2 years or more will be classed as dormant and funds expired
Vouchers that are lapsed can be revalidated but can be subject to an admin fee
Funding accounts that have expired can also be retrieved and can be subject to an admin feeBack to Frequently Asked Questions