How long are requests valid for?

 

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How long are requests and accounts valid for?

 

Any requests that have a voucher issued are valid for 12 months from the time of issue, after that they are out of date or lapsed, and will no longer be honoured

 

Any accounts that  have not been used for a period of 2 years or more will be classed as dormant and funds expired

 

Vouchers that are lapsed can be revalidated but can be subject to an admin fee

Funding accounts that have expired can also be retrieved and can be subject to an admin fee

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