How long do our payments to you take to clear, and why?
Once we receive a cheque it will officialy clear on the 6th day after it is banked. However we only allow 5 working days as this seems to be the optimum time.
Direct Debits clear with us 5 working days after they are taken from your bank.
Bacs clear the following day they show in our account. Faster payments and Chaps are normally cleared the same day depending on timing.
These timings have been given to us by our bankers, NatWest Bank PLC. They ensure that we, the employees, and the carers that use the scheme are not subject to payments being reclaimed. This can happen if payments coming in to us are not cleared.
These measures ensure the safe and viable operation of the system for all and only penalise those that do not submit cleared payment on time. We have no influence on how the banks clear funds to us.
Back to Frequently Asked Questions