FAQs

 

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Frequently Asked Questions for parents

If you are unsure on anything to do with the Enjoy Benefits Ltd voucher scheme and it is not answered here, get in touch and we will be happy to assist.

 

What exactly are childcare voucher schemes?

Childcare voucher schemes are a method of using a Tax and NI free way to meet all, or some, of your childcare costs Using childcare vouchers supplied to you by your employer is a simple and...

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How do I receive this benefit if my employer does not currently offer a childcare vouchers scheme?

You need to contact your employer and introduce them to childcare voucher schemes. Ask them to either register online or call us and we will register them. The childcare voucher scheme doe...

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What is my voucher allowance?

This is the amount you are allowed to claim Tax and NI free in childcare vouchers for whatever payroll period it applies to. If you join the scheme on or after 6/4/2011 the limits are as follows. For...

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Am I eligible to claim childcare vouchers?

Anyone with parental responsibility, like parents and guardians, are able to claim childcare vouchers through their employer.  You have to be employed and paying Tax and National Insurance....

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How much can I save by using vouchers to pay for childcare?

On the maximum voucher allowance a 20% tax payer would save £77.76 per calendar month, or £933.12 per year. 

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When can I start to claim childcare vouchers?

HMRC state that you can claim as soon as your child is born. You can then save the vouchers to go towards future childcare costs. You could request vouchers for a particular c...

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Up to what age can I claim childcare vouchers?

Vouchers can be used towards childcare costs up to the age of 15 years, or 16 years if your child has a disability....

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Can I use vouchers to pay a family member to look after my child, in mine or their homes?

HMRC do not allow this to be done. However a family member may have a nursery and if your child goes there and pays the fees as a regular person does then that would be fine....

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What forms of childcare can I pay for with childcare vouchers?

Pretty much any formed of registered and approved childcare can be funded with vouchers. Childminders, day nurseries, registered nannies, breakfast and after school clubs, holiday clubs etc are just ...

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What happens if I am receiving Working Family Tax credit and/or Child Tax credit?

There isn't a simple answer to this but it would depend on your household gross income to a large degree as to which way you would choose to go. You can contact the HMRC helpline on 0845 300 3900 for...

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Can I pay regular school fees with my vouchers?

HMRC do not allow this, you cannot pay for education with the vouchers. But you can pay for after school activities as long as they are billed seperately from the school fees....

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How do I issue a voucher if I am not sure how much my childcare cost will be?

If you have funds in your account you can simply issue vouchers for the precise amount you require, when you require it. If you do not have funds you can request funds up to the available allowance y...

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I would like to split my allowance over a number of childcare providers, can I do that?

Yes, you can use the vouchers to pay a single provider, or multiple providers if you wish. It is often quite useful to simply request funds for your  account and then issue vouchers to them ...

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Does the scheme form part of my remuneration?

The scheme forms part of your gross contract but technically are not part of remuneration (according to HMRC definitions) and are NOT subject to Tax or NI treatment. There are 3 main methods of receiving the benefit. The first being as a 'salary addition' where the vouch...

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When would I normally receive vouchers or account funding?

You would normally receive vouchers and/or account funding on or before your normal pay day, as they form part of your employment contract. You would submit your requests at a predetermined date s...

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How do I know how much allowance I have received?

The allowance builds up in your account from the time your employer joins the scheme, assuming you are currently employed by the employer. It pretty much means that for every week you are workin...

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How do I access my account to check and issue vouchers?

You simply use the email address and password you used to register on the system. You can access your details, your child details and voucher details. You can also request vouchers and funding a...

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How do I physically receive the vouchers?

You receive them by email to the address you registered with, or you can choose to email them direct to the carer. You can also print them off from within your account....

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Can I set up automatic payments to my childcare provider?

Yes, you can mark your account to send automatic payments to your provider by checking the box in your account preferences. Your provider must also check their account too and your employer must ...

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How does my childcare provider request payment?

There are a number of different ways. You could present them with or email them a voucher and they would then call the freephone number on the voucher to request payment. They could also logon to the...

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How can my childcare provider track payments to them?

Each payment we make to your provider is referenced with your child's name and the voucher number, by default. This makes it quick and simple for your provider to identify whose bill the payment should be ...

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Am I allowed to receive childcare vouchers, or any other benefits, whilst on maternity leave?

The simple answer is yes you are but you are also subject to any terms and conditions agreed with your employer. You cannot have any deductions by way of a salary sacrifice from any statutor...

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How can I pay my childcare provider from my account funding

If you wish to make a payment from your funding, you can either login to your online account using your email address and password you would have received when you registered with Early Years, click o...

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Can both parents claim childcare vouchers?

Yes, both working parents are able to claim childcare vouchers from the moment the child is born. ...

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What if I have more than one childcare provider?

If you pay more than provider you can have the money go into an online account for you to login or email Early Years Vouchers to confirm which provider you wish to pay and for what a amount, Early Years Vou...

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What If I Change Employers?

If you have any vouchers or funding in your account, they will stay there until you use them or they expire or lapse.  If your new employer is not set up with a voucher provider and you wish to continue this benefit...

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How long are my requests valid for?

Vouchers are typically valid for 12 months from date of issue, accounts can expire after 2 years of inactivity...

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Do I have to use my voucher the same month I receive them?

No, vouchers are valid for 12 months, so you can use them at a later date if you wish too. ...

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What if I need to change the childcare provider I use on the vouchers?

If you have vouchers in the system that have not been paid to your provider yet and you wish to change the provider you will need to email Early Years Vouchers at [email protected], confirm who...

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Who do I contact if I wish to stop childcare vouchers?

You will need to let your employer know so they can re assess your employment package.  You also send an email to Early Years Vouchers to say you wish to pause your account. ...

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If I set up an account will I be tied in for a certain amount of time?

There is no tie-in period with Early Years Vouchers, if you wish to stop taking them you just need to email to confirm you wish to stop taking them before the next voucher is approved....

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What support is available if I have a query?

You can contact us by phone or email us at [email protected] where we will deal with your queries, our office hours are Monday - Friday 9am to 5.30pm.  Outside these hours yo...

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What if I only work part time?

Salary sacrifice schemes are not permitted to reduce an employees salary below National Minimum wage.  So it doesn't matter how many hours you work, as long as you do not drop below minimum wage ...

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Enjoy Benefits Ltd Joins Facebook

Keep up to date with all the latest news and updates about childcare vouchers.  Go to facebook and search Early Years Childcare Vouchers, and join our group. ...

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