FAQs

 

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Frequently Asked Questions for childcare providers

If you are unsure on anything to do with the Enjoy Benefits Ltd scheme and it is not answered here, get in touch and we will be happy to assist.

As a provider how do I track payments made to me?

Each payment we make is referenced with the child's name and the voucher number, by default. This makes it quick and simple for you to identify whose bill the payment should be allocated t...

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Call us on 0800 781 1652 and we will set your account up for you or simply use the registration form online. All we then need is a copy of your Ofsted/Surestart/Other registration certificate to verif...

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How do we receive payment?

You can either choose to receive payment by Direct Bank transfer or we can post you a cheque. Direct bank transfer is by far the quickest and most reliable method....

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How do we redeem vouchers or claim payment?

You can either submit the voucher numbers using your online account or simply telephone 0800 781 1652 and quote the voucher number and post code. There is also a voucher redemption automated tel...

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Will Enjoy Benefits Ltd pay any late fees incurred by the parent if we receive late payment?

Under normal circumstances we do NOT accept any liability for any late fees incurred for late payment of fees. It is entirely the responsibility of the parent to ensure their account is up to date. &...

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How quickly will we receive payment?

We process payments nrmally every day between 2 and 4pm, 14:00/16:00hrs. You should normally receive this into your bank account, if the payment is by direct bank transfer, within 3 working days. T...

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How can we check if payment has been made to us?

We always send out a remittance email when payment is made and you can always check from your online account as to which vouchers have been remitted. It will give you the date the payment left us. If...

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What information do I need to give the parent?

As a carer you can set up an account online or by ringing us and registering over the phone.  All the parent needs to allocate payment to you is your name, postcode and contact number.  Earl...

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If I have a query on my account, will I need to quote an account number when I contact you?

If you have any query on your account or wish to redeem a voucher over the phone, all we will ask for is your postcode and the name of the nursery, it is that simple....

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How can I amend the details you hold?

To amend details Enjoy Benefits Ltd hold for you, you can login to your online account using your email address and password, or you can send Enjoy Benefits Ltd an email quoting the name, postcode...

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Do I need a separate account for each parent taking vouchers?

No.  You only need a the one account with Enjoy Benefits Ltd to receive payments from all parents taking our vouchers....

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What do I need to do if a parent pays me too much?

If a parent over pays you and they have a credit on there account with you, you can hold this towards there next invoice.  If the child has left and they are not owing you anything then please re...

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Can parents use more than one childcare voucher to pay their fees?

Yes vouchers are valid for 12 months so some parents may have saved them up to use at a later date.  ...

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I have received a payment and I am not sure which child it is for. How can I find out?

You can contact Early Years Vouchers, who can look into this for you, or when you set up with us you have access to an online account, you can login and view vouchers that have been paid to you then. ...

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Enjoy Benefits Ltd Joins Facebook

Keep up to date with all the latest news and updates about childcare vouchers.  Go to Facebook and search Early Years Childcare Vouchers, and join our group. ...

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