Frequently Asked Questions for carers

As a carer how do I track payments made to me?

Each payment we make is referenced with the child’s name and the voucher number, by default.

This makes it quick and simple for you to identify whose bill the payment should be allocated to.

If you wish to use a reference number specific to your accounting procedures, relating to the parent or child, this information can be added to the parent account. 

There is also another override reference you can use if needed, this s within your own account and would be applied to all payments to you.

We also send out remittance emails to yourself and the parent when we make payments.

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