If you have any questions to ask us, just get in touch.

Xmas and New Year 2008/9 opening times

The office will close on Tuesday 23rd December at 5.30pm for the Xmas break. The office will be manned by a small team on Monday 29th, Tuesday 30th and Wednesday 31st. They will deal with all teleph...

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As a carer how do I track payments made to me?

Each payment we make is referenced with the child’s name and the voucher number, by default. This makes it quick and simple for you to identify whose bill the payment should be allocated t...

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What do I have to do to accept childcare vouchers from parents?

Call us on 0800 781 1652 and we will set your account up for you or simply use the registration form online. All we then need is a copy of your Ofsted/Surestart/Other registration certificate to verif...

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How do we receive payment?

You can either choose to receive payment by Bacs or we can post you a cheque. Bacs is by far the quickest and most reliable method....

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How do we redeem vouchers or claim payment?

You can either submit the voucher numbers using your online account or simply telephone 0800 781 1652 and quote the voucher number and post code. There is also a voucher redemption automated tel...

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Will Early Years Vouchers Ltd pay any late fees incurred by the parent if we receive late payment?

Under normal circumstances we do NOT accept any liability for any late fees incurred for late payment of fees. It is entirely the responsibility of the parent to ensure their account is up to date. O...

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How quickly will we receive payment?

We process payments every day between 3 and 4pm, 15:00/16:00hrs. You should normally receive this into your bank account, if the payment is by BacsIP, within 3 working days. BacsIP is a bul...

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How can we check if payment has been made to us?

We always send out a remittance email when payment is made and you can always check from your online account as to which vouchers have been remitted. It will give you the date the payment left us. An...

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